If your email didn't show up in your inbox, you can:

Check your spam box - sometimes your email provider will filter new emails, marking them as spam. It's always a good idea to check here first.

Make sure you used the right email - Everyone has multiple emails nowadays, be sure to check all the addresses you use in case you provided one of those emails instead.

If you've taken these steps and your email still hasn't shown up, please take a second to gather any information you have associated with the order, booking reference, show, venue, date of show, date of purchase etc and contact your ticketing partner using the information below:

If you have the booking reference number and the name of the ticketing partner then please select from one of the following options to enquire about your purchase:

ATG Tickets

Sorry, Evanescence 2026 World Tour has been & gone

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