Coronavirus / Covid-19 Advice for Theatregoers

The situation is evolving daily and we strongly advise our users to make sure they make their own decisions and follow the advice of the appropriate experts.

December 20, 2021

Theatres are open however performances may be subject to last-minute cancellations. If you are unsure if your performance is going ahead, please check with the venue directly.

Audience members are required to wear a face mask at all times while inside the theatre. In addition, a lateral flow test should be taken before departing home. Some venues are requiring proof of COVID status for entry - check with the venue directly if you are unsure.

We aren't the venue

We are NOT a venue and can only assist with tickets purchased from this website. All other enquiries should be directed to the venue box office or appropriate ticket sellers themselves.

Attending a show

Theatres around the country are advising patrons who are showing signs of Covid 19 to stay home. This includes those with general cold or flu symptoms.

Many theatres are also taking increased measures to ensure the continued safety of their patrons, including providing alcohol-based hand sanitizer for public use and increasing cleaning frequencies.

If you are feeling unwell, you should follow the advice of your local public health authority.

You can find additional guidance over at the British NHS advice

Changing/cancelling your tickets

Should your event be cancelled by the venue, then our support team will contact you with information on how to proceed depending on whether the event can be rescheduled, or whether it is to be cancelled. Please always quote your booking reference in any communications with us.

If your event has been postponed or rescheduled, your tickets will be valid for the rescheduled date. For some rescheduled events, the primary source of the tickets will reissue all previously purchased tickets with new bar codes. If this occurs we will deliver new tickets to you and remind you to discard your old tickets.

Please note that if you wish to cancel your ticket and the event has not been cancelled by the official venue, we will not be able to issue you with a refund.

If you still have any concerns

Please visit our customer support pages to get in touch with our support team about your concerns.


M
T
W
T
F
S
S